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When I questioned the people in Rapid City about getting my $50 reimbursement for the replacement items I had to buy when they misplaced my luggage, they said there wasn't enough time to process the paperwork because the plane was about to leave. They said they'd make a note in the computer that I'd do it in Oklahoma City.
So when I got off the plane in OKC, knowing it takes them way too long to get the baggage off the plane and to the baggage claim, I went straight to the ticket counter to process my lost luggage claim paperwork. Only to be told I was erroneously informed about the process. The guy said they didn't owe me $50 because they got me my luggage within 24-hours. He said what I was told (about being reimbursed for items I had to buy so I could attend my meeting) was contrary to the airline's policy.
As you might guess, I was pretty displeased with the way the conversation had gone. I was about to lose it. However, I explained one more time the full sequence of events, showed the guy the comments block on my paperwork where the lady wrote "reimburse $50". Finally he said, "well, it's on them anyway, not me, so I'm just going to write the check."
After getting the check, I went to baggage claim, and within a few seconds, my luggage was there on the conveyor for me. I went straight to the bank from the airport to cash my reimbursement check in case they changed their minds. Then I went to work to do my expense report. Glad that's all over with.
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Principally intended for use by our friends and families, our news blog is sometimes a record of our memorable family moments, and sometimes a place for me to rant about something or other (usually inconsequential). By reading these accounts, you agree not to be offended, and not to use this information against us in any way. :)
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